When riding a Jakarta bus, struggling in post-office crowds, or getting into a football match, one may think that Indonesians have only a push-and-shove etiquette. And in a pedicab or the market, bargaining always delays action. Children may repeatedly shout "Belanda, Belanda" (white Westerner) at a European, or youths shout, "Hey, Mister." In some places a young woman walking or biking alone is subject to harassment by young males. But public behavior contrasts sharply with private etiquette. In an Indonesian home, one joins in quiet speech and enjoys humorous banter and frequent laughs. People sit properly with feet on the floor and uncrossed legs while guests, men, and elders are given the best seating and deference. Strong emotions and rapid or abrupt movements of face, arms, or body are avoided before guests. Drinks and snacks must be served, but not immediately, and when served, guests must wait to be invited to drink. Patience is rewarded, displays of greed are avoided, and one may be offered a sumptuous meal by a host who asks pardon for its inadequacy.
Whether serving tea to guests, passing money after bargaining in the marketplace, or paying a clerk for stamps at the post office, only the right hand is used to give or receive, following Muslim custom. (The left hand is reserved for toilet functions.) Guests are served with a slight bow, and elders are passed by juniors with a bow. Handshakes are appropriate between men, but with a soft touch (and between Muslims with the hand then lightly touching the heart). Until one has a truly intimate relationship with another, negative feelings such as jealousy, envy, sadness, and anger should be hidden from that person. Confrontations should be met with smiles and quiet demeanor, and direct eye contact should be avoided, especially with social superiors. Punctuality is not prized— Indonesians speak of "rubber time"—and can be considered impolite. Good guidebooks warn, however, that Indonesians may expect Westerners to be on time! In public, opposite sexes are rarely seen holding hands (except perhaps in a Jakarta mall), while male or female friends of the same sex do hold hands.
Neatness in grooming is prized, whether on a crowded hot bus or at a festival. Civil servants wear neat uniforms to work, as do schoolchildren and teachers.
The Javanese emphasize the distinction between refined ( halus ) and crude ( kasar ) behavior, and young children who have not yet learned refined behavior in speech, demeanor, attitude, and general behavior are considered "not yet Javanese." This distinction may be extended to other peoples whose culturally correct behavior is not deemed appropriate by the Javanese. The Batak, for example, may be considered crude because they generally value directness in speech and demeanor and can be argumentative in interpersonal relationships. And a Batak man's wife is deemed to be a wife to his male siblings (though not in a sexual way), which a Javanese wife might not accept. Bugis do not respect persons who smile and withdraw in the face of challenges, as the Javanese tend to do; they respect those who defend their honor even violently, especially the honor of their women. Thus conflict between the Javanese and others over issues of etiquette and behavior is possible. A Javanese wife of a Batak man may not react kindly to his visiting brother expecting to be served and to have his laundry done without thanks; a young Javanese may smile and greet politely a young Bugis girl, which can draw the ire (and perhaps knife) of her brother or cousin; a Batak civil servant may dress down his Javanese subordinate publicly (in which case both the Batak and the Javanese lose face in the eyes of the Javanese). Batak who migrate to cities in Java organize evening lessons to instruct newcomers in proper behavior with the majority Javanese and Sundanese with whom they will live and work. Potential for interethnic conflict has increased over the past decades as more people from Java are transmigrated to outer islands, and more people from the outer islands move to Java.
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